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Consumer Alert Report 15

WARNING:You may be voiding your carpet’s warranty without your knowledge

“When was the last time you actually looked at carpet manufacturer’s warranty?

“Did you know that many carpet manufacturers now require you to have your carpets cleaned every 12 to 18 months just to maintain the warranty?

“Carpet manufacturers aren’t trying to trick you into losing what you’ve been promised. There’s a sound reason for this requirement. Because today’s carpets are designed to hide dirt and stains so they maintain their beauty and appearance longer, you can’t really tell when your carpet needs cleaning any more just by looking. Even though your carpet may look clean, it can actually hold up to two pounds of dirt at any time, not to mention all the other unimaginably nasty stuff—pollutants that are carried in on your shoes, harmful bacteria, pollens, allergens as well as creepy little dust mites and their droppings.

“Carpet cleaning isn’t just necessary to protect the life of your carpet it’s also necessary for your family’s health.

“But before you rush out and choose just any carpet cleaner, you should know this important fact: many manufacturers not only stipulate that you get your carpets cleaned every 12 to 18 months, manufacturers also recommend only one cleaning method: Hot Water Extraction, like we at New Dimension Cleaning use. They’ve based this recommendation on years of manufacturer research and testing.

“Hot water extraction is sometimes referred to as ‘steam cleaning’, but it’s really not. Steam is too dry and too hot to clean carpets properly. In fact, real steam would melt your carpet.

“Now you may wonder why this little detail is important enough to bring to your attention. At New Dimension Cleaning, we believe it’s necessary to pay attention to even the smallest of details so we can live up to the name of carpet care experts.

“We also think it’s important for you to know that even when it comes to hot water extraction, not all methods get the job done equally or will meet you manufacturer’s standards.

“If you really want your carpets cleaned down to the very last fiber, you need to hire a professional, certified cleaning company like New Dimension Cleaning that uses a truck mounted hot water extraction system. Our truck mounted system can deliver up to a thousand pounds of cleaning pressure if needed, to get out every last speck of soil, pollutants and other contaminants.

“First, we spray a non-sudsing, water-based cleaning solution heated up to about 180 degrees onto your carpets. This pressurized solution dislodges the dirt attached to your carpets fibers.

“Then the cleaning solution is extracted through a powerful vacuum system into a recovery tank in our truck. Very little water and residue are left behind in your carpet so your carpet dries quicker. There is actually less chance of re-soiling with hot water extraction than any other available cleaning method.

“Hot water extraction is recommended by DuPont, Monsanto and Allied Signal, as well as carpet manufacturers like, Shaw, Mohawk, World, and Queen. It’s also preferred by the Environmental Protection Agency because of its ability to remove more contaminants than the other cleaning methods.

“For all protection, you should check the warranty on your carpet today. Proof of cleaning by a certified, qualified technician, using the hot water extraction cleaning method, is required by many manufacturers.

“At New Dimension Cleaning, our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification, and we can put you on an automated maintenance system, so you’ll be reminded its time for your annual cleaning long before your warranty might expire.

“Even if you’ve let your warranty already lapse, it’s still important for your family’s health to get your carpets cleaned regularly. Pollutants and contaminants in your carpet’s fibers can trigger allergies, asthma and other breathing problems. In fact a significant cause of allergies is dust mite droppings, and these pesky little creatures thrive and multiply daily in your carpet and upholstery.

“At New Dimension Cleaning, we’d also like to offer you our own warranty. We promise if you are dissatisfied with our cleaning job for any reason, we’ll come back out and clean your carpets for free. We want happy, healthy clients who love to recommend our service to friends and family. If have any questions or you’d like a free, written estimate for carpet care, we’d like to make it easy for you to contact us:

Call 800-750-2725 or leave a message at sales@newdimensioncarpetcare.com.

“Thanks for listening. We at New Dimension Cleaning hope you found this information helpful and look forward to talking to you soon.”

 
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